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    Delivery & Returns

    Shipping

    All our products are shipped from our office in New Zealand. We have 3 levels of shipping:

    1) Free Shipping

      1. On New Zealand orders over $60
      2. On Australian orders over $120
      3. On international orders over $US120
    2) International Tracked Shipping – all shipping is with DHL. Upon your order being processed you will be sent an email from which you can track your order. International delivery are normally within 5 business days.
    3) New Zealand Tracked Shipping – all New Zealand courier deliveries are with NZ Couriers. Upon your order being processed you will be sent an email from which you can track your order. Delivery generally takes 1-3 business days.
    Customers outside of NZ, AUS and US need to be aware you may be liable for Customs duties and taxes on orders. Please check your country’s policy on imported goods, before ordering.

    We will dispatch your ordered product to you and send you a dispatch notification email confirming that your products have been dispatched.

    Where you have selected the appropriate dispatch system you will be informed of the carrier and the information to track the delivery.

    Changes to Order

    We will contact you by email if:

    • further information is needed to process your order; or
    • we need to change your order (availability, product changes etc);
    • we encounter a delivery problem.

    You must ensure the email address you provide is up to date and if changed we are notified.

    There may be instances where a stock is unavailable and we will advise you as soon as possible.

    Canceling your Order

    If your order has not been shipped, you can request to cancel your order via our website.  If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our website or by contacting us.  Please note that you will be liable for a return transportation charge.  To find out more about returns, please access our website.

    What can I do on the Atopis Website

    You can view the current status of your order, including items ordered and estimated availability and delivery times and track your delivery.  Depending on your payment method you can also:

    • Reauthorize your credit/debit card or update your credit/debit card details.
    • Change your email address.
    • Change your delivery or billing address.
    • Cancel your order or an item from your order before dispatch.
    • Reprint an invoice.
    • Initiate the return of an order or an item from your order.

    Modifiable details are marked with an edit button hyperlink.

    Intellectual Property Rights

    All rights to the name Atopis, the product, and formula for the product and all identification, text, images and other information are our property.  You may not use or replicate these in any form.

    Risk

    The risk in goods passes to you on dispatch.

    Refunds

    If any product received by you is damaged or not as ordered you can notify us by email within 10 days of the delivery date.  On the return of the product to us, we will refund the price paid to you.

    Returns

    You have 20 days from the date of receipt of product to return it unopened and undamaged.  All return costs are your expense.  A refund will be made within 10 days of receipt by us of the returned products in the same order as when dispatched.