FAQ’s

Our customers most commonly asked questions.

Commonly Asked Questions

If you’ve got a question that isn’t answered below, please don’t hesitate to contact us.  You can also check out our product reviews, and learn more about our science.

Do you have samples?

We offer a sample to test for any allergies or sensitivities. Just enough for you to do a patch test to ensure your skin won’t react to the ingredients in our cream before you buy a full sized tube. You can purchase this from our Shop Page.

What sunscreen do you recommend?

Go for a natural or paraben-free sunscreen option. You can apply your chosen sunscreen over Atopis.

Are Atopis creams safe for children?

We designed Atopis with children in mind. This is why we chose 100% natural and safe ingredients. We do not and will never use harsh chemicals or steroids in Atopis and keep our entire product range chemical free. Its benefits will be obvious for both adults and children.

For very young babies and children, we recommend you do a small allergy patch test first, to ensure that your child is not allergic to any of the ingredients in our products – just as you would with any other product a child’s skin hasn’t been exposed to before.

What if Atopis cream gets in my child's mouth?

Don’t worry, Atopis is safe to be applied to children’s hands and it is harmless if the child makes hand-to-mouth contact. The all-natural ingredients mean it is safe if it is accidentally ingested.

How much Atopis skin creams should I use?

Unlike emollients and other creams, Atopis contains 10% pure, highly concentrated myriphytase extract and another 12% of bioactive oils and shea butter. So you only need to use a thin layer as the cream has been specially formulated to go a long way.

How do I track my order?

Every customer receives a tracking number with their order. We send you an email with these details. You can use this tracking number on your country’s main postal website or with NZ post online.

Where is my package? (Australia)

We try our best to get the orders processed as fast as possible for dispatch. Unfortunately, Atopis has no control over the delivery time within another territory once the goods depart New Zealand.

Our Free Standard Shipping (untracked) usually takes about 3-6 work days. The service for Untracked goods uses AusPost, especially to reach urban and rural areas.

It can take up to 6 business days to get to your nearest major city and longer for rural address. If you live outside of the city, it will then be transferred to a local delivery service and we have no control over how long this may take.

Please contact your local AusPost provider for further assistance or contact them online: https://auspost.com.au/receiving/missing-damaged-or-delayed-items/find-a-missing-item

Do you sell your creams in bigger sizes?

At the moment, Atopis only sells one size for each product. We are looking to introduce bigger tube sizes in the future.

I have sensitive skin; can I use any of your products?

All of our creams are developed for sensitive skin users for use on sensitive areas. There are no harsh chemicals and we use all natural ingredients. We do have a money-back guarantee policy if you buy the product and find it does not benefit your skin. Please have a read over those terms before purchasing.

Please read our ingredients list as well, and get back to us if you have any queries.

I have congested skin, which product would suit me?

You would benefit from applying the Atopis Acne Prone Skin Cream to gently clean the skin. It contains probiotics to naturally enhance your skin’s immunity, allowing it to remove built up dirt in the pores from the build up of dead skin and oil (sebum).

As you use the cream your skin becomes healthy enough to start to clean out the pores. It also stimulates a healthy balance of oil production from the sebum gland to prevent excess oil clogging pores. It can also be used as your moisturiser or as a serum to go under a moisturiser.

I have hormonal acne breakouts, which product would suit me?

You will want to treat your hormonal acne with our Acne Prone Skin Cream and Radiant Balance cream.

The Radiant Balance cream is designed for treating hormonal breakouts. It works on balancing the hormonal fluctuations that cause an imbalance resulting in breakouts. It also reduces redness and inflammation, evens skin tone, softens scars and balances melanin production. It will inhibit the acne causing bacteria too.

The Atopis Acne Prone Skin Cream will reduce breakouts by balancing the oil production of the sebum gland. The over production of oil and dead skin clog the pores resulting in pimples. This cream promotes a healthy balance of oils and bacteria that make up your unique micro flora.

The two creams work well in synergy. Use the Acne Prone Skin Cream as a serum, by applying it first to the needed areas, then applying the Radiant Balance over top.

We ask that you allow up to three weeks to see visible results because the cream is working at a cellular level from day 1 to repair and strengthen the skin cells.

I have aging skin with occasional pimples, which product would suit me?

We recommend you look at using our Radiant Balance cream as a moisturizer in the morning and our Anti-Aging cream as a moisturizer at night. The two creams work in synergy together to have a clear and even skin tone.

The Atopis Radiant Balance cream calms female hormonal fluctuations that cause pimples, and protects and repairs the skin from daily environmental stresses that result in redness and age spots.

The Anti-Aging is an intensely hydrating moisturizer that works on repairing skin damage. This cream stimulates collagen production which aging skin experiences, and promotes intense hydration. So, the cream plumps the skin to soften wrinkles and lines.

I have rosacea, which product would suit me?

Radiant Balance cream is suitable for rosacea as it treats the underlying symptoms of the inflammation, redness and microbial imbalance. This cream was developed to be a moisturizer for people with Rosacea so that it would reduce the redness and inflammation. We recommend that you use it as your moisturiser morning and night on to cleansed skin.

I have eczema and acne on my face/body; which product would suit me?

We recommend that you use both the Acne Prone Skin Cream and the Dry Itchy Skin Relief Cream as they work well in synergy together.

If you have raised papules the Acne Prone Skin cream will begin repairing the skin by drying out the papules and restoring a healthy balance of bacteria and oil to the skin. The Acne Prone Skin cream has the similar benefit as the Dry Itchy Skin Relief cream used for eczema.

The Dry Itchy Skin Relief cream will soothe the eczema, clear it and then fortify the skin to prevent flare-ups. It will also help restore your natural microflora alongside the Acne Prone Skin cream. To use both creams, apply the Acne Prone Skin cream to the needed areas first then apply the Dry Itchy Skin Relief cream to the needed areas.

I have allergies...

Please be aware than any skincare product may contain an ingredient that you may have an allergy to. Ensure you apply a test patch to the crook of your arm when you first get the cream. If you have a history of allergies please contact us before purchasing and we can advise.

I’m allergic to bee products; can I use your creams?

Myriphytase goes through a patented fermentation process making the bee pollen no longer allergenic by breaking down the allergenic proteins to peptides. If you have any allergies to any bee products please do a patch test first.

I’m allergic to nuts, can I use your products?

Atopis products include Macadamia seed oil, among other bioactive oils (Kiwifruit Seed Oil, Avocado Oil, Camellia Oil, Jojoba Seed Oil). Please note it is not the seed oil that is the allergenic component of nuts. We recommend that once you get your cream, test patch to ensure there is no reaction. Our experience shows allergy sufferers have not reacted to the cream.

I've just started using Atopis to treat my acne. Will my acne get worse before it gets better?

Quite often when someone first treats the area with Atopis the cream is clearing out bacteria that has been lying dormant. When this dormant bacteria is released from the blocked sebum gland it results in pimples that are feeding off the old oil deposits. These new pimples can sometimes be inflamed and sore. You only need to apply a thin layer of the Acne Prone Skin Cream twice a day to get on top of this. Allow up to a month to get this under control and stay positive knowing that it gets worse before it gets better!

When will I start seeing results?

Atopis is working on skin cell repair from day one. As there are so many unique skin types, it is hard to know how you will find it and how long before you feel the real benefits from its use. Many customers using our cream see very positive changes as the weeks go by, some after one week, some after three weeks.

Will the Anti-Aging cream block my pores?

Our Anti-Aging Cream is not known to clog the pores and you need to give the cream time to show the benefits, as it helps repair the skin.

We only use pure ingredients and oils in our creams. We do not use fillers or aqueous creams that are known for clogging. The oils we use, like macadamia seed oil and kiwi fruit seed oil are known to be gentle on the skin. However it is intensely hydrating and for some people this will result in excessive oil production.

While Anti-Aging Cream will not block your pores, we do not recommend using it if you have acne prone skin.  Using it if you get the occasional pimple is OK if you’re using Radiant Balance in the daytime, but acne prone skin types should stick to the Radiant Balance Cream and Acne Prone Skin Cream.

What is the best way to use Radiant Balance and Anti-Aging?

Use a gentle natural cleanser on your skin before applying either moisturiser. Apply your Radiant Balance cream in the morning and your Anti-Aging cream at night for intense hydration and cell renewal.

Can Atopis be used during pregnancy?

Atopis is generally regarded as safe for you to use during pregnancy and during breastfeeding. The only issue you would face is if you are particularly susceptible to having allergic reactions from products. Please note, the pollen in the cream is no longer allergenic pollen as it goes through a fermentation process. You can find out if you have any reaction by putting a test patch in the crook of your arm. We designed the Atopis products to be safe, hence the two clinical trials focused on safety and efficacy.

What is the best way to use Acne Prone Skin Cream and Radiant Balance?

Use the Acne Prone Skin Cream as a serum with Radiant Balance as your moisturiser. After cleansing the skin, apply Acne Prone Skin Cream in a thin layer to the needed areas. Let it sink into the skin for a minute or two before applying the Radiant Balance over the top. The Acne Prone Skin Cream is a very concentrated extract so a little goes a long way.

Will Atopis react with my current medication?

Some people, especially those on steroids or other prescribed medication do experience a reaction. For example, a customer with eczema on her hands experienced a reaction where her hands were red and sore. She decided not to give up and push through and in a couple of days Atopis Dry Itchy Skin Relief cream stopped reacting and now her hands are almost clear and they are the best they have ever been. She has dramatically reduced the use of steroids.

What do I do if I am having a reaction?

We have designed the cream to work with, or without, prescribed medications. Some customers find that Atopis works very well combined with other medication, whereas others have paused using prescribed products, like steroids, to give Atopis a chance. If your reaction does not stop within a couple of days, you could try pausing your other medication for a couple of days. Depending on your condition, you should always consult with your Doctor or health professional before stopping any prescribed medications.